Employment Opportunities

Would you like to be part of a team that is dedicated to improving the lives of people through literacy achievement across America? Our company is committed to “Literacy for All” and we have the track record to prove that we DO make a difference!  Pair that dedication with the fact that we have an impressive, friendly, and committed staff, along with a competitive benefits package and the opportunity to work on a beautiful campus, and work life couldn’t get much better.  Take a moment to view our employment opportunities and learn more about Wilson.

Opportunities at Wilson

  • Customer Support Specialist II

    • Location

      Oxford, MA

    • Description

      This position focuses on customer satisfaction and supports departmental goals by accurately processing orders for materials and services in a timely manner. This also includes the sorting of incoming mail, managing customer contact records, and maintaining accuracy of our internal customer database and mailing lists.

    • Job Functions

      • Process orders and when necessary generate return authorization documentation
      • Resolve cases to correct problems with customers’ material orders, such as incomplete, incorrect, or duplicate shipments.
      • Interact with MDC personnel to ensure timely and complete shipments of materials to customers.
      • Make outbound calls to ensure accurate processing of customer orders.
      • Understand and display WLT’s values
      • Other duties as assigned

      Additional Job Functions:

      • Organize and file documents when necessary.
      • Update customer records when new information is available.
      • Open and Sort Mail – Open and date stamp all incoming mail unless it is marked “Confidential.” Direct all mail not related to the Customer Support Center to the appropriate departments.
      • Participate in departmental and organizational projects with focus on improvement and development of procedures and functions.
    • Minimum Requirements

      • Sitting at a computer station continuously for long periods of time.
      • Working with and learning computer programs as implemented by Wilson Language Training.
      • Communicating clearly and professionally over the phone and in person.

      Skills:

      • High degree of comfort with Desktop Computer functions.
      • Basic Internet navigation skills.
      • Ability to reliably demonstrate all the skills and responsibilities of the Customer Support Specialist I position.
    • Education

      • High School Diploma or G.E.D.
    • Experience

      • At least 6 months of data entry or customer service experience.
      • Exposure to Microsoft Dynamics GP a plus.
    • Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
    • ADP Online Privacy Statement

      (Click to view)

      ADP is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We receive personal information from our clients about their current, prospective and former employees as well as employee dependents and family members, as needed to provide benefits. This notice explains our practices with regard to all of the personal information we receive from our Employer Services clients as a data processor.

      ADP will collect and process your personal information only as instructed or permitted by our client (the employer) or you. ADP will at all times maintain reasonable and appropriate security controls to protect your information.

      ADP will disclose all of your personal information to the employer and to other entities when instructed by the employer. We may disclose your personal information to our affiliates and data processors as needed to provide the services that you and the employer have requested. These entities are all contractually bound to limit use of your personal information as needed to perform the services. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

      If you are based outside of the United States, your personal information may be transferred to ADP affiliates and data processers in the United States and elsewhere in the world. ADP will always protect the privacy and security of your personal information, regardless of where it is processed. Personal information transfers from the European Economic Area and other countries with data transfer restrictions will be authorized by approved model contracts, an EU-US Safe Harbor certification, or other appropriate means.

      If you have questions about your privacy rights, please contact your employer’s human resources department. If you believe that ADP has not handled your personal information properly, you may also contact ADP’s Privacy Office at Privacy@ADP.com.

      Visit http://www.adp.com/privacy.aspx for further information

  • Receptionist/Office Support

    • Location

      Oxford, MA

    • Description

      This position is responsible for providing general administrative support at the direction of the manager. Responsibilities include greeting visitors, receiving and routing incoming phone calls, maintaining the security of the front desk area, and performing varied administrative work utilizing Microsoft Office Suite programs. The individual will be a conscientious and enthusiastic part of the administrative support team and will possess excellent communication, organization and computer skills.

    • Job Functions

      At the direction of the manager the job responsibilities may include:

      • Greeting visitors in a friendly and professional manner and notifying company personnel of visitor arrival
      • Acknowledging 911 alerts and directing emergency personnel
      • Maintaining security by monitoring visitors’ log and issuing guest badges
      • Scheduling meetings including location of meeting room space
      • Answering multi-line phone system and directing calls to the appropriate party
      • Collecting and processing outgoing mail
      • Maintaining confidentiality of sensitive information
      • Preparing and proofreading general correspondence
      • Preparing PowerPoint presentations
      • Arranging for acknowledgement of births, deaths, hospitalizations following WLT confidentiality and HIPPA guidelines
      • Preparing service anniversary certificates and letters
      • Preparing retirement gifts and associated memory book
      • Researching and arranging quarterly Charity Luncheons
      • Assisting with venue identification and preparations for employee outings and holiday events
      • Acting as focal point for periodic food drives, warm coat drives, etc.
      • Understand and display WLT’s values
      • Other duties as assigned
    • Minimum Requirements

      • Presenting a professional presence for visitors, including the physical appearance of the front desk
      • Sitting at a computer station continuously for long periods of time
      • Strong interpersonal skills: position continually requires demonstrated poise, tact, and diplomacy
      • Self-starter who can work well with minimum supervision
      • Communicating clearly and professionally over the phone, in writing, and in person
      • Ability to handle sensitive and confidential information at all levels
      • Ability to follow instructions accurately and precisely
      • Ability to successfully multi-task
      • Ability to be highly organized, detail oriented, and thorough
      • At least three years’ experience with MS Office products including Word, Excel, and PowerPoint.
      • Basic Adobe skills
      • Proficient proofreading ability
      • Basic internet navigation skills
      • Successful management of a multi-line phone system
      • Ability to anticipate and effectively address various needs that may arise in the performance of usual work responsibilities
      • Ability to work as a member of a team
    • Education

      • High School Diploma or G.E.D.
    • Experience

      • At least three years of experience in a front desk role
      • Familiarity with a multi-line phone system
      • At least three years of experience in an administrative support role including managing confidential information
    • Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
    • ADP Online Privacy Statement

      (Click to view)

      ADP is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We receive personal information from our clients about their current, prospective and former employees as well as employee dependents and family members, as needed to provide benefits. This notice explains our practices with regard to all of the personal information we receive from our Employer Services clients as a data processor.

      ADP will collect and process your personal information only as instructed or permitted by our client (the employer) or you. ADP will at all times maintain reasonable and appropriate security controls to protect your information.

      ADP will disclose all of your personal information to the employer and to other entities when instructed by the employer. We may disclose your personal information to our affiliates and data processors as needed to provide the services that you and the employer have requested. These entities are all contractually bound to limit use of your personal information as needed to perform the services. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

      If you are based outside of the United States, your personal information may be transferred to ADP affiliates and data processers in the United States and elsewhere in the world. ADP will always protect the privacy and security of your personal information, regardless of where it is processed. Personal information transfers from the European Economic Area and other countries with data transfer restrictions will be authorized by approved model contracts, an EU-US Safe Harbor certification, or other appropriate means.

      If you have questions about your privacy rights, please contact your employer’s human resources department. If you believe that ADP has not handled your personal information properly, you may also contact ADP’s Privacy Office at Privacy@ADP.com.

      Visit http://www.adp.com/privacy.aspx for further information

  • Literacy Specialist I

    • Location

      Home Office

    • Description

      The Literacy Specialist I is a member of the Literacy Team and conducts Wilson professional development programs for school districts/individual participants around the country. Professional development is provided live online via the web using distance learning technology, or in person at the client site or public venue. The Literacy Specialist I provides training, consultation and support to Wilson clients in a variety of settings including on-site training and consultation, live webcasts, telephone, and email. Travel and office hours required each week. Based out of employee’s own home office.

    • Minimum Requirements

      • WRS Level II certification or WRS Level I certification and Presenter credential (Fundations or Just Words Presenter qualifies)
      • Experience with Fundations and Just Words preferred
      • Willing to become credentialed to conduct all Wilson workshops
      • Being a “natural” with multisensory language teaching
      • Ability to coach and mentor educational professionals
      • Strong presentation skills
      • Able to handle multiple assignments and projects
      • Ability to work individually and as a team member
      • Ability to travel on a weekly basis – approximately 70%
      • Understands a broad scope of literacy issues
    • Education

      • Masters degree in Education or related field
      • Concentration on Reading a plus
    • Experience

      • Substantial background and experience in education
      • Experience instructing, guiding, and mentoring educational professionals
      • Experience working with school administrators a plus
    • Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
    • ADP Online Privacy Statement

      (Click to view)

      ADP is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We receive personal information from our clients about their current, prospective and former employees as well as employee dependents and family members, as needed to provide benefits. This notice explains our practices with regard to all of the personal information we receive from our Employer Services clients as a data processor.

      ADP will collect and process your personal information only as instructed or permitted by our client (the employer) or you. ADP will at all times maintain reasonable and appropriate security controls to protect your information.

      ADP will disclose all of your personal information to the employer and to other entities when instructed by the employer. We may disclose your personal information to our affiliates and data processors as needed to provide the services that you and the employer have requested. These entities are all contractually bound to limit use of your personal information as needed to perform the services. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

      If you are based outside of the United States, your personal information may be transferred to ADP affiliates and data processers in the United States and elsewhere in the world. ADP will always protect the privacy and security of your personal information, regardless of where it is processed. Personal information transfers from the European Economic Area and other countries with data transfer restrictions will be authorized by approved model contracts, an EU-US Safe Harbor certification, or other appropriate means.

      If you have questions about your privacy rights, please contact your employer’s human resources department. If you believe that ADP has not handled your personal information properly, you may also contact ADP’s Privacy Office at Privacy@ADP.com.

      Visit http://www.adp.com/privacy.aspx for further information

The above job descriptions are meant to describe the general nature and level of work being performed; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for each position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job descriptions in no way state or imply that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform the job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.