Employment Opportunities

Would you like to be part of a team that is dedicated to improving the lives of people through literacy achievement across America? Our company is committed to “Literacy for All” and we have the track record to prove that we DO make a difference!  Pair that dedication with the fact that we have an impressive, friendly, and committed staff, along with a competitive benefits package and the opportunity to work on a beautiful campus, and work life couldn’t get much better.  Take a moment to view our employment opportunities and learn more about Wilson.

Opportunities at Wilson

  • Service Desk Analyst

    • Location

      Oxford, MA

    • Description

      The Service Desk Analyst provides technical support to customers with hardware, software, and application problems. The Service Desk is the single point of contact for Wilson Language Training employees regarding Information Technology needs, requests, and communications. The Service Desk Analyst ensures that all incidents and service requests are documented, classified, and escalated as needed and with all required information. The Service Desk Analyst works directly with employees and customers. The Service Desk Analyst relies on established policies and procedures to perform many functions of the job.

    • Job Functions

      • Learns about and supports a wide range of computing technologies, such as hardware (computers, laptops, phones, mobile devices, printers/copiers), audio/visual equipment, software, operating systems, applications, and networks.
      • Acts as first responder for all incidents and service requests that are reported through phone, e-mail, Service Management System and in person.
      • Responsible for responding to and communicating the action plan for assigned incidents and service requests received through the Service Knowledge Management System within one business hour.
      • Promotes the use of the Service Knowledge Management System and documents incidents and service requests that are reported by e-mail, phone or in-person communication.
      • Identifies trends in incidents that require root cause analysis, and creates a problem record with all necessary information to initiate the Problem Management process by Tier 2 or Tier 3 support.
      • Delivers a balance of superior customer service and technical support through professional, comprehensive, and timely communication for all incidents and requests.
      • Responsible for optimizing client operating systems and hardware to meet or exceed expected performance.
      • Strives to resolve all assigned incidents and only escalate incidents that require specialized knowledge or experience.
      • Obtains feedback and guidance on how to handle incidents that are not documented or well-known from Tier 2 support.
      • Ensures there is proper IT equipment configured and ready to support day-to-day activities, and replaces equipment as needed such as Laptops, Desktops, and Projectors.
      • Demonstrates professional work ethic with the ability to meet commitments and deadlines and take ownership of tickets.
      • Coordinates and follows up with various vendors to receive support and replacement equipment.
      • Independently sets up and configures new user workstations with minimal instruction and supervision, and accurately inventories new/existing equipment.
      • Creates, maintains, and tests computer images for company desktops and laptops.
      • Regularly updates the CMDB with asset information and changes to Configuration Items.
      • Follows mandatory company policies to ensure the highest levels of network security.
      • Adheres to Service Desk Policies and Processes to improve customer confidence and satisfaction, e.g., response time, documentation management, and technical standards.
      • Creates and maintains technical documentation, presentation material, and knowledge base articles.
      • Increases IT efficiency by making recommendations to current processes and policies.
      • Communicates effectively and coordinates efforts with other Information Technology employees, departments, and business partners to maintain high service levels.
      • Understands and demonstrates Wilson’s values.
      • Other duties as assigned.
    • Minimum Requirements

      • Proficiency with computer hardware and desktop software
      • Advanced ability to think critically, troubleshoot, analyze, and solve computer problems
      • Ability to learn multiple programs and systems
      • Proficient in managing multiple tasks with frequent interruptions, occasionally in urgent situations
      • Ability to work with external vendors for support and service
      • Ability to effectively communicate via telephone and e-mail
      • Knowledge of networking configurations, installation, and maintenance
      • Knowledge of all current versions of Microsoft Windows and Microsoft Office
      • Professional and effective presentation skills
      • Ability to quickly adapt to advancing technologies and procedural changes
      • Ability to work independently or in a team environment
      • Attention to detail and good organization skills
      • Familiarity with commonly used concepts, practices, and procedures within the Information Technology field

       

      Travel:

      • Less than 5% travel is expected
    • Education

      • Associates Degree related to Information Technology field preferred, or equivalent experience
      • A+ Certification or MTA Certification preferred
      • HDI Certification Preferred
      • High school diploma or GED required
    • Experience

      • Minimum 2 years of recent experience in the Information Technology field
      • Experience in a Support Center/Help Desk in a Windows Environment required
      • Experience providing Macintosh support a plus
      • Active Directory Experience a plus
      • Knowledge of ITIL and/or HDI a plus
    • Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
    • ADP Online Privacy Statement

      (Click to view)

      ADP is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We receive personal information from our clients about their current, prospective and former employees as well as employee dependents and family members, as needed to provide benefits. This notice explains our practices with regard to all of the personal information we receive from our Employer Services clients as a data processor.

      ADP will collect and process your personal information only as instructed or permitted by our client (the employer) or you. ADP will at all times maintain reasonable and appropriate security controls to protect your information.

      ADP will disclose all of your personal information to the employer and to other entities when instructed by the employer. We may disclose your personal information to our affiliates and data processors as needed to provide the services that you and the employer have requested. These entities are all contractually bound to limit use of your personal information as needed to perform the services. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

      If you are based outside of the United States, your personal information may be transferred to ADP affiliates and data processers in the United States and elsewhere in the world. ADP will always protect the privacy and security of your personal information, regardless of where it is processed. Personal information transfers from the European Economic Area and other countries with data transfer restrictions will be authorized by approved model contracts, an EU-US Safe Harbor certification, or other appropriate means.

      If you have questions about your privacy rights, please contact your employer’s human resources department. If you believe that ADP has not handled your personal information properly, you may also contact ADP’s Privacy Office at Privacy@ADP.com.

      Visit http://www.adp.com/privacy.aspx for further information

  • Literacy Specialist I

    • Location

      Home Office

    • Description

      The Literacy Specialist I is a member of the Literacy Team and conducts Wilson professional development programs for school districts/individual participants around the country. Professional development is provided live online via the web using distance learning technology, or in person at the client site or public venue. The Literacy Specialist I provides training, consultation and support to Wilson clients in a variety of settings including on-site training and consultation, live webcasts, telephone, and email. Travel and office hours required each week. Based out of employee’s own home office.

    • Minimum Requirements

      • WRS Level II certification or WRS Level I certification and Presenter credential (Fundations or Just Words Presenter qualifies)
      • Experience with Fundations and Just Words preferred
      • Willing to become credentialed to conduct all Wilson workshops
      • Being a “natural” with multisensory language teaching
      • Ability to coach and mentor educational professionals
      • Strong presentation skills
      • Able to handle multiple assignments and projects
      • Ability to work individually and as a team member
      • Ability to travel on a weekly basis – approximately 70%
      • Understands a broad scope of literacy issues
    • Education

      • Masters degree in Education or related field
      • Concentration on Reading a plus
    • Experience

      • Substantial background and experience in education
      • Experience instructing, guiding, and mentoring educational professionals
      • Experience working with school administrators a plus
    • Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
    • ADP Online Privacy Statement

      (Click to view)

      ADP is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We receive personal information from our clients about their current, prospective and former employees as well as employee dependents and family members, as needed to provide benefits. This notice explains our practices with regard to all of the personal information we receive from our Employer Services clients as a data processor.

      ADP will collect and process your personal information only as instructed or permitted by our client (the employer) or you. ADP will at all times maintain reasonable and appropriate security controls to protect your information.

      ADP will disclose all of your personal information to the employer and to other entities when instructed by the employer. We may disclose your personal information to our affiliates and data processors as needed to provide the services that you and the employer have requested. These entities are all contractually bound to limit use of your personal information as needed to perform the services. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

      If you are based outside of the United States, your personal information may be transferred to ADP affiliates and data processers in the United States and elsewhere in the world. ADP will always protect the privacy and security of your personal information, regardless of where it is processed. Personal information transfers from the European Economic Area and other countries with data transfer restrictions will be authorized by approved model contracts, an EU-US Safe Harbor certification, or other appropriate means.

      If you have questions about your privacy rights, please contact your employer’s human resources department. If you believe that ADP has not handled your personal information properly, you may also contact ADP’s Privacy Office at Privacy@ADP.com.

      Visit http://www.adp.com/privacy.aspx for further information

The above job descriptions are meant to describe the general nature and level of work being performed; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for each position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job descriptions in no way state or imply that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform the job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.