The History of Wilson

WRS Description

Built on Sound Principles

Evidence of Effectiveness

Target Population

Distinguishing Characteristics

WRS Focus Areas

About the Author

Fundations® Description

WILSON Fluency™ Description

Why Wilson Certification

Employment Opportunities

 

EMPLOYMENT APPLICATION
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Employment Application

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Employment Opportunities at Wilson

(1) Customer Service Representative II

 

Current Positions being offered by Wilson Affiliates

No positions available at this time.

 

Employment Opportunities at Wilson

  
POSITION

Customer Service Representative II
DESCRIPTION

Increases customer satisfaction and supports departmental goals by accurately processing customer orders and quickly responding to requests for materials or the return of materials. Interacts with MDC personnel to ensure timely and complete shipments of materials to customers. Assumes responsibility for special projects and other duties as assigned by the Supervisor. Promotes a professional image of Wilson Language Training through a customer centric approach to their work.
JOB FUNCTIONS

Essential Job Functions:

  • Providing warehouse with accurate packing slips. This includes quality checking orders entered within the department.
  • Issuing RMA and Call Tags to customers who have received wrong or duplicate materials. This involves researching the customer’s account, finding the original invoice, completing pertinent paperwork and forwarding it to the Supervisor.
  • Interacts with MDC personnel to ensure timely and complete shipments of materials to customers. Data entry and processing of rosters for various course offerings.
  • Process In-service Rosters- Entering participant information from OVID Cards into Intranet. Double checking course information.
  • Taking and processing customer orders via phone, email, mail and FAX when Customer Service Rep IIIs require assistance. Includes clearing out daily batches.
  • Making outbound calls to insure accurate processing of customer orders.
MINIMUM REQUIREMENTS
  • Sitting at a computer station continuously for long periods of time
  • Working with and learning computer programs as implemented by Wilson Language Training.
  • Communicating clearly and professionally over the phone and in person.
SKILLS
  • High degree of comfort with Desktop Computer functions.
  • Basic Internet navigation skills.
  • Ability to reliably demonstrate all the skills and responsibilities of the Customer Service Representative I position.
EDUCATION
  • High School Diploma or G.E.D.
EXPERIENCE
  • At least 6 months of data entry or customer service experience.
  • Exposure to Great Plains programs a plus.
DATE POSTED

August 02 , 2007 contact info

 
CONTACT

Wilson Contact Information
 

Please or send letter/resume to:

Wilson Language Training Corp.
47 Old Webster Road Oxford, MA 01540
Fax: 508-368-2391
Email: hrdept@wilsonlanguage.com

We are an Equal Opportunity Employer
   
LIMITATIONS AND DISCLAIMER The above job descriptions are meant to describe the general nature and level of work being performed; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for each position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
The above job descriptions in no way state or imply that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform the job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

 

 
 
 
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