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Wilson® Professional Learning Terms of Service

Last updated: January 15, 2024


These Professional learning Terms of Service (“Terms”) apply to the provision of professional learning services (“Professional Learning Services”) to you by Wilson Language Training Corporation (“WLT,” “we,” “us,” or “our”), if you have purchased Professional Learning Services from us.

If you have purchased Fun Hub® or other digital products from us, the Wilson Digital Products Terms of Service, available at https://www.wilsonlanguage.com/digital-products-terms-of-service/, apply to your access to and use of those services. Likewise, if you have purchased a product bundle or service which includes access to any of our digital products, such as Virtual Implementation Services (VIS) or WIN Prin, then the Digital Products Terms of Service apply to those digital components of the service.

Please read these Terms carefully before using the Professional Learning Services. Our provision of the Professional Learning Services is based on your acceptance of and compliance with these Terms. By scheduling and receiving the Professional Learning Services, you agree, on behalf of your organization, to abide by these Terms, except as otherwise expressly agreed upon by the parties in an Agreement. All authorized professional learning attendees within your organization are expected to comply with these Terms and you are responsible for the same. If you do not agree to these Terms, please do not participate in the Professional Learning Services.

If you and WLT have both signed an agreement for the Professional Learning Services (“Agreement”), then in the event of a direct conflict between these Terms and the Agreement, the Agreement will prevail.

If you register for Professional Learning Services, we may need to collect certain information from you in order to provide you with our services, process your orders, or keeping you informed of our products and services. For a more detailed description of our privacy practices that apply to our collection and use of personally identifiable information through our Professional Learning Services , please review our Privacy Policy, available at https://www.wilsonlanguage.com/privacy-policy/.

Professional Learning Services

We will undertake commercially reasonable efforts to perform the Professional Learning Services as described in your WILSON® Professional Learning and Teacher Support Plan, or in the services description provided by us in the online store or catalog, as applicable (“Plan”). WLT shall not be held responsible for completion of program requirements, and successful completion of Professional Learning Services depends on each participant’s timely completion of all program requirements.

You agree that the fees you have paid or will pay for Professional Learning Services are non-refundable and are to secure the availability of our personnel to provide you with the Professional Learning Services. Accordingly, Professional Learning Services which are not scheduled or used within the school year (i.e., July 1 through June 30) of your purchase, and cannot be rescheduled or reimbursed.


You will be invoiced for the full amount of your purchase following our receipt of a purchase order or our issuance of an order confirmation.

Unless otherwise agreed, you agree to pay for all Professional Learning Services within thirty (30) days of invoice date.

Access and Attendance

You agree to provide our trainers with any necessary physical and systems access, or any other assistance that is reasonably required. You agree to make yourself (and as applicable, your staff) available to receive the Professional Learning Services for the scheduled dates and times. Virtual sessions require a connection to the Internet. Our professional learning offerings are subject to the availability of our staff, and the Professional Learning Services will be rostered for services following receipt of the applicable purchase order(s).

Unless otherwise agreed to, the Professional Learning Services are provided virtually. However, coaching sessions, the WRS Introductory Course, and WRS Advanced Strategies for MSL Group Instruction will be provided in-person at a mutually agreed upon location (unless you and WLT agree otherwise).

Virtual sessions, and any digital content, require a connection to the Internet. You are solely responsible for ensuring that your device is sufficient and compatible for use with the Professional Learning Services. For more information about these requirements, please review our System Requirements, available at: https://www.wilsonlanguage.com/system-requirements.

If we are asked to take attendance for your participants, we will provide a sign-in sheet at in-person sessions, but we cannot guarantee the accuracy or completeness of the attendance list.


We may record virtual Professional Learning sessions. In those circumstances, we will provide participants with notice at the time that the recording will start, at which point the participants will have the opportunity to opt out of the recording process. Please be aware that opting out may prevent the educator from participating in the session.

Cancellations and No-Shows

Many of our Professional Learning sessions require the commitment of our resources and personnel, regardless of whether you or your staff attend the session. Accordingly, we have implemented certain limitations on cancellations and rescheduling our Professional Learning sessions.

Payments for any invoice related to WLT Professional Services sessions, including Virtual Launch Workshops, Virtual Implementation Support, WRS Level I and Level II Certification, Presenter Training, and any other Professional Services sessions, are non-refundable and cannot be canceled or rescheduled for any reason, including cancellations and drop-offs.

Scheduled in-person or dedicated Professional Learning sessions (such as Coaching Days, Demonstration School, Facilitator Certification) will not be reimbursed, and they cannot be rescheduled if you do not cancel the session sufficiently far in advance. Specifically, sessions must be cancelled with at least ten (10) business days advance notice, and you may reschedule for a later date within the same school year without additional cost, subject to the availability of staff. Such sessions that you do not reschedule during that timeframe cannot be subsequently rescheduled, accumulated, or reimbursed.

Background Checks

Our employees have no direct, unsupervised contact with students as part of the performance of our services. We perform industry-standard background checks on each new employee at hire. However, please email info@wilsonlanguage.com if your process requires a criminal background check prior to our provision of any in-person Professional Learning Services.

Confidential Information

The Professional Learning Services are intended for your internal use only, and you agree that those sessions will only be attended by your employees. Third-party consultants and advisors cannot attend the sessions.

Intellectual Property

The Professional Learning Services and related materials (e.g., handouts) are the property of WLT and are protected by intellectual property laws. Materials provided to you in connection with the Professional Learning Services (“Materials”) are owned by WLT and are hereby licensed to you for your internal business purposes. The Materials are to be used exclusively by you and your students. You agree not to distribute the Materials to other teachers or third parties, modify or create derivative works, or sell the Materials at any time. All rights not specifically granted in these Terms are fully reserved by WLT.

Limited Liability


Contact Information

If you have any questions about your Professional Learning Services, please contact us at info@wilsonlanguage.com.