Employment Opportunities

Would you like to be part of a team that is dedicated to improving the lives of people through literacy achievement across America? Our company is committed to “Literacy for All” and we have the track record to prove that we DO make a difference!  Pair that dedication with the fact that we have an impressive, friendly, and committed staff, along with a competitive benefits package and the opportunity to work on a beautiful campus, and work life couldn’t get much better.  Take a moment to view our employment opportunities and learn more about Wilson.

Opportunities at Wilson

  • Customer Support Specialist III

    • Location

      Oxford, MA

    • Description

      This role focuses on customer satisfaction and supports departmental goals by accurately responding to customer requests in a professional, positive manner. This includes data processing, communicating product and service information, providing basic technical assistance, managing course enrollments, and responding to customer inquiries.

    • Job Functions

      • Respond to customer inquiries received via telephone, e-mail, fax, mail, and in person related to offered services, materials, and web-based resources
      • Ensure accurate and timely customer responses and follow-up
      • Determine what information is best suited to customer request and when necessary make appropriate interdepartmental referrals
      • Identify when exceptions are required and bring to attention of departmental point person or manager
      • Continue and maintain working knowledge of all company products, services and promotions
      • Provide precise detail of each product line and corresponding materials including catalogue descriptions and pricing
      • Process registrations for professional learning options offered
      • Guide customers through all options of online course offerings and resources as well as assist customers who have trouble with course access
      • Process orders and returns
      • Understand and display WLT’s values
      • Other duties as assigned 

      Additional Job Functions:

      • Organize and file documents when necessary
      • Update customer records when new information is available
      • Assist with processing incoming, outgoing, and interdepartmental mail
      • Participate in departmental and organizational projects with focus on improvement and development of procedures and functions
    • Minimum Requirements

      • Sitting at a computer station continuously for long periods of time.
      • Working with and learning computer programs as implemented by Wilson Language
      • Training.
      • Communicating clearly and professionally over the phone, in writing, and in person.

      Skills:

      • High degree of comfort with Desktop Computer functions.
      • Basic Internet navigation skills.
      • Ability to reliably demonstrate all the skills and responsibilities of the Customer Support Specialist II position.
    • Education

      • High School Diploma or G.E.D.
    • Experience

      • At least one year of customer service experience.
      • Ability to reliably demonstrate all the skills and responsibilities of the Customer Support Specialist II position.
      • Exposure to Microsoft Dynamics GP a plus.
    • Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
    • ADP Online Privacy Statement

      (Click to view)

      ADP is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We receive personal information from our clients about their current, prospective and former employees as well as employee dependents and family members, as needed to provide benefits. This notice explains our practices with regard to all of the personal information we receive from our Employer Services clients as a data processor.

      ADP will collect and process your personal information only as instructed or permitted by our client (the employer) or you. ADP will at all times maintain reasonable and appropriate security controls to protect your information.

      ADP will disclose all of your personal information to the employer and to other entities when instructed by the employer. We may disclose your personal information to our affiliates and data processors as needed to provide the services that you and the employer have requested. These entities are all contractually bound to limit use of your personal information as needed to perform the services. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

      If you are based outside of the United States, your personal information may be transferred to ADP affiliates and data processers in the United States and elsewhere in the world. ADP will always protect the privacy and security of your personal information, regardless of where it is processed. Personal information transfers from the European Economic Area and other countries with data transfer restrictions will be authorized by approved model contracts, an EU-US Safe Harbor certification, or other appropriate means.

      If you have questions about your privacy rights, please contact your employer’s human resources department. If you believe that ADP has not handled your personal information properly, you may also contact ADP’s Privacy Office at Privacy@ADP.com.

      Visit http://www.adp.com/privacy.aspx for further information

  • Literacy Specialist I

    • Location

      Home Office

    • Description

      The Literacy Specialist I is a member of the Literacy Team and conducts Wilson professional development programs for school districts/individual participants around the country. Professional development is provided live online via the web using distance learning technology, or in person at the client site or public venue. The Literacy Specialist I provides training, consultation and support to Wilson clients in a variety of settings including on-site training and consultation, live webcasts, telephone, and email. Travel and office hours required each week. Based out of employee’s own home office.

    • Minimum Requirements

      • WRS Level II certification or WRS Level I certification and Presenter credential (Fundations or Just Words Presenter qualifies)
      • Experience with Fundations and Just Words preferred
      • Willing to become credentialed to conduct all Wilson workshops
      • Being a “natural” with multisensory language teaching
      • Ability to coach and mentor educational professionals
      • Strong presentation skills
      • Able to handle multiple assignments and projects
      • Ability to work individually and as a team member
      • Ability to travel on a weekly basis – approximately 70%
      • Understands a broad scope of literacy issues
    • Education

      • Masters degree in Education or related field
      • Concentration on Reading a plus
    • Experience

      • Substantial background and experience in education
      • Experience instructing, guiding, and mentoring educational professionals
      • Experience working with school administrators a plus
    • Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
    • ADP Online Privacy Statement

      (Click to view)

      ADP is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We receive personal information from our clients about their current, prospective and former employees as well as employee dependents and family members, as needed to provide benefits. This notice explains our practices with regard to all of the personal information we receive from our Employer Services clients as a data processor.

      ADP will collect and process your personal information only as instructed or permitted by our client (the employer) or you. ADP will at all times maintain reasonable and appropriate security controls to protect your information.

      ADP will disclose all of your personal information to the employer and to other entities when instructed by the employer. We may disclose your personal information to our affiliates and data processors as needed to provide the services that you and the employer have requested. These entities are all contractually bound to limit use of your personal information as needed to perform the services. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

      If you are based outside of the United States, your personal information may be transferred to ADP affiliates and data processers in the United States and elsewhere in the world. ADP will always protect the privacy and security of your personal information, regardless of where it is processed. Personal information transfers from the European Economic Area and other countries with data transfer restrictions will be authorized by approved model contracts, an EU-US Safe Harbor certification, or other appropriate means.

      If you have questions about your privacy rights, please contact your employer’s human resources department. If you believe that ADP has not handled your personal information properly, you may also contact ADP’s Privacy Office at Privacy@ADP.com.

      Visit http://www.adp.com/privacy.aspx for further information

The above job descriptions are meant to describe the general nature and level of work being performed; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for each position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job descriptions in no way state or imply that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform the job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.